Terms & Conditions

1. Agreement to Terms

By accessing our services, you agree to be bound by these Terms & Conditions and our Privacy Policy. These terms apply to all users of Setlix.es apartment furnishing services in Valencia, Spain.

2. Service Description

Setlix.es provides professional remote apartment furnishing services, including:

• Complete furniture packages (Basic, Comfort, Premium)
• Furniture delivery and installation
• Extra services (kitchen essentials, linens, Wi-Fi setup, etc.)
• Remote project management and supervision
• Real-time WhatsApp updates with photos/videos
• Key handover and return services

3. Service Areas

Our services are currently available exclusively in Valencia, Spain. We do not provide services outside this geographic area.

4. Booking and Contract

4.1 Initial Consultation

All projects begin with a free consultation via WhatsApp, phone, or video call to discuss your requirements and apartment specifications.

4.2 Written Agreement

Before work begins, we provide a detailed written contract specifying:

• Exact services and furniture items included
• Total price breakdown
• Timeline and delivery dates
• Payment terms
• Cancellation policy
• Insurance coverage details

4.3 Confirmation

Your booking is confirmed once you sign the contract and, if required, provide a deposit. We will send you a confirmation email with all project details.

5. Pricing and Payment

5.1 Package Prices

5.2 Extra Services

Additional services (kitchen essentials, linens, Wi-Fi setup, etc.) are billed separately according to our current price list available on the website.

5.3 Payment Terms

• No upfront payment required: You pay only after project completion
• Payment methods: Bank transfer, credit card, PayPal
• Payment deadline: Within 7 days of project completion
• Currency: All prices are in Euros (€)

5.4 Price Modifications

Prices are fixed at the time of contract signing. We reserve the right to update prices on our website, but your contracted price will not change.

6. Project Timeline

• Standard delivery: 7-10 business days from contract signing
• Express delivery: 3-5 business days (additional fee applies)
• Delays: We will notify you immediately of any unforeseen delays

7. Key Handover & Property Access

7.1 Key Collection

You can provide keys through:

• Real estate agent coordination
• Secure lockbox with code
• Registered mail (for international clients)
• Video call verification before handover

7.2 Property Inspection

Before starting work, we conduct a complete photo/video inspection of the property and send you documentation for your records.

7.3 Key Return

After project completion, keys are returned using your preferred method (real estate agent, registered mail, or lockbox).

8. Client Responsibilities

• Provide accurate apartment measurements and photos
• Ensure property access on agreed dates
• Notify us of any building restrictions or elevator reservations needed
• Respond to communications within 48 hours
• Review and approve furniture selections before ordering
• Pay invoices within agreed timeframes

9. Cancellation & Refund Policy

9.1 Right of Withdrawal (EU Law)

Under EU Directive 2011/83/EU, you have 14 days to cancel your order without giving a reason, provided:

• Furniture has not been ordered from suppliers
• No work has commenced on your property
• The 14-day period is calculated from contract signing

9.2 Cancellation After Work Begins

Once furniture is ordered or work has started, cancellation fees apply:

• Before delivery: 30% of total cost
• During installation: 50% of total cost
• After completion: Full payment required

9.3 Refund Process

Approved refunds are processed within 14 business days to your original payment method.

10. Insurance & Liability

10.1 Our Insurance

All our services are covered by professional liability insurance up to €50,000 per project, including:

• Property damage during work
• Loss or theft of keys
• Damage to existing property
• Public liability

10.2 Limitations

We are not liable for:

• Pre-existing property damage
• Damage caused by third parties
• Force majeure events
• Incorrect measurements or information provided by client

11. Furniture Quality & Warranty

11.1 Quality Standards

All furniture is sourced from reputable suppliers and meets Spanish quality standards. We provide manufacturer warranties where applicable.

11.2 Defects & Damages

Report any defects or transport damage within 48 hours of delivery. We will arrange replacement or repair at no cost.

11.3 Assembly Guarantee

We guarantee proper assembly for 30 days. If any furniture becomes unstable due to installation error, we will fix it free of charge.

12. Modifications & Substitutions

If specific furniture items become unavailable, we will propose equivalent or better alternatives at the same price point. You have the right to approve or reject substitutions.

13. Force Majeure

We are not liable for delays or non-performance caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, supplier issues, or government restrictions.

14. Dispute Resolution

14.1 Amicable Resolution

We are committed to resolving any disputes amicably. Contact us immediately if you have concerns.

14.2 Consumer Mediation

You may access consumer mediation services through the Valencia Consumer Protection Office (OMIC).

14.3 Online Dispute Resolution (ODR)

European consumers can use the EU ODR platform: https://ec.europa.eu/consumers/odr

14.4 Applicable Law

These Terms & Conditions are governed by Spanish law. Exclusive jurisdiction lies with the Courts of Valencia, Spain.

15. Changes to Terms

We may update these Terms & Conditions from time to time. Changes will be posted on this page with an updated date. Your continued use of our services constitutes acceptance of the new terms.

16. Contact Information

For questions about these Terms & Conditions:

17. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.