Privacy Policy

1. Introduction

Setlix.es ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our apartment furnishing services in Valencia, Spain.

This policy complies with the EU General Data Protection Regulation (GDPR) and the Spanish Organic Law 3/2018 on the Protection of Personal Data (LOPDGDD).

2. Data Controller

3. What Information We Collect

3.1 Personal Information

• Name and surname
• Email address
• Phone number / WhatsApp number
• Property address in Valencia
• Apartment details (bedrooms, size, requirements)
• Payment information (processed by secure payment providers)

3.2 Automatically Collected Information

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website
• Cookies (see Cookie Policy)

4. How We Use Your Information

• To provide and deliver our apartment furnishing services
• To communicate with you about your project
• To send WhatsApp updates and progress photos
• To process payments
• To improve our website and services
• To send marketing communications (only with your consent)
• To comply with legal obligations

5. Legal Basis for Processing

• Contract performance: Processing necessary to fulfill our service agreement
• Consent: For marketing communications and non-essential cookies
• Legitimate interest: For website analytics and service improvement
• Legal obligation: For tax, accounting, and regulatory requirements

6. Data Sharing

We may share your information with:

• Furniture suppliers: To fulfill your package order
• Delivery services: To coordinate furniture delivery
• Payment processors: To process secure payments
• Insurance providers: For coverage verification
• Legal authorities: When required by law

We never sell your personal data to third parties.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically:

• Contract data: 6 years (Spanish tax law)
• Marketing consents: Until you withdraw consent
• Website analytics: 26 months

8. Your Rights (GDPR)

Under GDPR, you have the following rights:

• Right to access: Request a copy of your personal data
• Right to rectification: Correct inaccurate data
• Right to erasure: Request deletion of your data
• Right to restriction: Limit how we use your data
• Right to data portability: Receive your data in a structured format
• Right to object: Object to processing based on legitimate interest
• Right to withdraw consent: For consent-based processing

To exercise your rights, contact us at info@setlix.es

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security audits
• Staff training on data protection

10. Cookies

Our website uses cookies to improve your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

11. International Data Transfers

Your data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last updated" date.

14. Contact Us & File a Complaint

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

You also have the right to file a complaint with the Spanish Data Protection Authority (AEPD):